RETURN & EXCHANGE POLICY

We apologize for any mistakes in our shipping. Please follow these simple steps to file a complaint:

1. Video Unboxing

   • A video unboxing is required as proof for your complaint.

2. Upload Video and Fill Out the Complaint Form

   • Upload the video unboxing and fill out the complaint form at: [Link GForm]

3. Complaint Handling Process

   • Once you have filled out the form, your complaint will be processed promptly. Tapati will send the replacement product or any missing items.

Attention:

• Items that have been purchased cannot be exchanged or canceled.

If you have any further questions, please contact our customer service.

Tapati Official
Email: [email protected]
Phone: +62 877-3378-2828
Address: Gg. Tepekong No.50, Karangasih, Kec. Cikarang Utara, Kabupaten Bekasi, Jawa Barat 17530